1. Introduction & Eligibility

Welcome to Zea Store. By accessing or using our website, or by purchasing any products from us, you represent that you are at least 18 years of age (or accessing under parental supervision) and agree to be bound by these Terms and Conditions. Please read these terms carefully before placing an order.

2. Products and Information

Zea Store specializes in the sale of luxury perfumes and fragrance products. We strive to present product specifications, pricing, imagery, and descriptive details as accurately as possible. However, slight variations in packaging, color, or visual appearance may occur due to display screens, photographic lighting, or packaging revisions. Individual olfactory perception of fragrances may also vary from person to person.

3. Pricing and Payment

All product prices are clearly displayed on our website in Indian Rupees (INR) and are inclusive of applicable taxes unless specified otherwise. Prices and product availability remain subject to change at any time without prior notice.

Customers must complete payments using the authorized payment methods available at checkout. In the event of an inadvertent pricing or stock inventory discrepancy, we will make reasonable efforts to contact the customer and provide a lawful, equitable resolution.

4. Order Confirmation

An order is deemed accepted once Zea Store issues a formal order confirmation. In compliance with applicable laws, we reserve the right to review, limit, or decline any order in instances of suspected fraudulent transactions, inaccurate customer details, unforeseen inventory shortages, or other legitimate operational constraints.

5. Shipping and Delivery

All delivery timelines provided are estimates and may vary based on destination location, courier service logistics, adverse weather events, or factors beyond our direct control.

Customers are strictly responsible for providing precise and complete shipping details, including recipient full name, complete physical address, valid PIN code, and active mobile contact number.

6. Order Cancellation Policy

Customers may request order cancellation prior to dispatch. Once an order has been packed and handed over to our shipping carriers, cancellation may no longer be feasible. Any applicable refunds shall be processed in accordance with our Cancellation Policy, Refund Policy, and applicable consumer laws.

7. Returns and Refunds

The procedure for product returns, replacements, and refunds is strictly governed by our Return & Refund Policy. If you receive an erroneous, damaged, defective, or incomplete order, please report the issue to our support team at the earliest opportunity.

Due to hygiene and public safety standards, returns on unsealed, opened, or used fragrances may be restricted. However, this policy does not curtail or infringe upon any statutory rights guaranteed under applicable consumer protection legislation.

8. Product Usage, Skin Sensitivity & Storage Advisory

Customers must observe and follow all instructions printed on product packaging and labels. Perfumes and alcohol-based fragrance products are flammable; keep them strictly away from open flames, high heat, and ignition sparks.

Skin Allergy & Patch Test: Fine fragrances contain concentrated essential oils and aroma compounds. We strongly recommend performing a 24-hour skin patch test on your inner wrist or elbow before regular daily use. Zea Store shall not be held liable for individual skin sensitivities, contact allergies, or dermatological reactions. If redness, itching, or irritation develops, discontinue use immediately.

Storage & Integrity: Store your luxury perfume in a cool, dark place away from direct sunlight, moisture, and high heat. Leaving fragrance bottles inside vehicles or sunny window ledges degrades delicate aroma molecules and accelerates evaporation.

9. Vouchers, Discounts and Promotional Codes

Promotional voucher codes and coupons issued by Zea Store are subject to terms announced with each campaign. Unless explicitly stated, only one promotional voucher may be applied per transaction.

Vouchers possess zero cash exchange value, are non-transferable, and cannot be combined retroactively with previous purchases. Zea Store reserves the right to decline or cancel orders involving coupon manipulation, automated scraping, or policy abuse.

10. Commercial Resale & Bulk Order Restrictions

All products purchased through this website are strictly intended for retail end-consumer personal use. Commercial resale, decanting, rebottling, alteration, or unauthorized secondary distribution of Zea Store fragrances without prior written contractual consent is strictly prohibited.

For institutional corporate deals, wholesale procurement, or commercial partnerships, please contact our business desk directly at hello.zeastore@gmail.com.

11. Customer Responsibilities & Electronic Communications

Customers agree to provide accurate, current, and truthful account details and use this website solely for lawful purposes. Engaging in fraudulent transactions, identity spoofing, unauthorized access, or disrupting website operations is strictly prohibited.

By placing an order or registering an account, you consent to receive operational communications from Zea Store electronically (via WhatsApp, SMS, and email) regarding order confirmations, OTP verification, dispatch status, and delivery tracking.

12. Intellectual Property

All original content on the Zea Store website—including the brand name, logo, graphic assets, textual copy, and layout design—is protected by applicable intellectual property and copyright laws. Reproduction, duplication, republication, or commercial exploitation without prior written consent is strictly prohibited. All third-party trademarks remain the exclusive property of their respective owners.

13. Limitation of Liability

Zea Store endeavors to maintain accurate product information and dependable service. To the fullest extent permitted by applicable law, our liability is limited, and we are not liable for indirect or consequential damages arising from events beyond our reasonable control. Nothing in these terms excludes statutory consumer rights that cannot be legally waived.

14. Privacy Policy

We collect and handle customer personal data strictly in adherence to our Privacy Policy and applicable data protection laws. Please consult our Privacy Policy page for detailed insights on data handling practices.

15. Modifications to Terms

Zea Store reserves the right to modify these Terms and Conditions periodically. Updated terms will be published on this website alongside the revised effective date. Continued engagement with our website constitutes acceptance of the modified terms.

16. Customer Grievance & Contact Details

For inquiries, order status updates, payment verifications, delivery support, or grievances, please reach out to us:

Customer grievances are addressed in compliance with applicable consumer laws and our grievance resolution protocol.