Shipping Policy
Delivering luxury directly to your door
1. Processing Times
All orders are processed and dispatched within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Domestic Shipping Rates & Estimates
We offer standard shipping across India. Because perfumes are alcohol-based and classified as flammable liquids, they must often travel via surface transport (road/rail) rather than air freight, which can affect delivery times slightly.
- Gujarat (Local): 2-3 Business Days (₹50 or Free over ₹999)
- Rest of India: 5-7 Business Days (₹100 or Free over ₹1499)
3. Perfume Shipping Restrictions
Due to aviation security regulations, fragrances cannot be shipped via express air delivery. We partner with specialized logistics providers (like Delhivery Surface or Bluedart Surface) to ensure safe and compliant delivery.
4. Tracking Your Order
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
5. International Shipping
At this time, we do not ship internationally outside of India due to strict customs regulations regarding the international transport of alcohol-based fragrances.
6. Cash on Delivery (COD) Verification Policy
To prevent fraudulent bookings, frivolous orders, and courier return losses, all Cash on Delivery (COD) orders are subject to manual or automated verification via WhatsApp or phone call prior to dispatch.
Zea Store reserves the right to cancel any unconfirmed or unresponsive COD order. Repeated refusal or frivolous non-acceptance of COD shipments may result in permanent deactivation of COD payment privileges for that customer profile or delivery address.
7. Delivery Attempts & Failed Delivery (RTO) Policy
Our authorized courier partners will attempt delivery a maximum of 2 to 3 times. If the recipient remains unreachable, repeatedly unavailable, or provides an incorrect or incomplete shipping address resulting in Return to Origin (RTO), subsequent re-shipment costs must be covered by the customer.
Please ensure an active mobile number and exact address details (including building name, flat number, street, landmark, and valid 6-digit postal PIN code) are provided at checkout.